Telephone skills: Courtesy on the line

The telephone, when used properly, is an effective and powerful communication tool. This film illustrates examples of ineffective telephone use and suggests techniques for developing improved telephone skills. With a little effort and increased awareness, everyone can improve his/her own techniques and experience more successful, satisfying telephone communications.

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Sources

  1. 16mm Filmography (legacy record) — title, year, creator, length, format, description, catalog record