Telephone Manners

Series: Communications and Selling Program Series

Year Published: 1973

Format: 16mm

Color: Color

Sound: sound

Copyright: Registered 1Dec72 · MP28926 (Jan-Jun 1976) Copyright holder: National Educational Media, Inc

Description: Presents a basic training for every person who must use the telephone in business. Includes tips on courtesy when answering the phone, taking messages, and transferring and placing a call. Gives special attention to warmth and friendliness, its importance and what it means to the person who receives it. Stresses the fact that the voice on the phone is the voice of the business or organization it represents.

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