Front Desk Courtesy
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A revised edition of the motion picture The Front Desk. Shows how hotel front desk employees influence the guests' impression of the hotel. Presents examples of both good and poor front desk courtesy in a variety of challenging situations such as overbooking problems, suggestive selling techniques and diplomatic treatment of problem quests.
Related films
Sources
- A-V Online (National Information Center for Educational Media). CD-ROM database of educational and documentary media, compiled and maintained by the National Information Center for Educational Media (NICEM). — title, creator, length, format, description
- 16mm Filmography (legacy record) — color, sound, genre, catalog record
Original permalink · Record added 2023-02-27 02:38:57