Customer Service is Everybody's Business

Series: Winning with Customers Series

Duration: 23 min.

Year Published: 1977

Creator: bna

Format: 16mm

Color: Color

Sound: sound

Description: Shows ways to enhance the performance of customer service people by improving attitudes and abilities to ensure customer satisfaction., Tells customer service people how to gain leverage through making creative contacts. Discusses trigger words and how to save a complaint from turning into a battle. Explains why customer service should be a team effort involving everyone in the organization. Dramatizes situations in a restaurant, office, department store and hospital.

Complete Record: , Tells customer service people how to gain leverage through making creative contacts. Discusses trigger words and how to save a complaint from turning into a battle. Explains why customer service should be a team effort involving everyone in the organization. Dramatizes situations in a restaurant, office, department store and hospital. NOTE: Two (or more) records have been merged together to create this data.