Customer Service is Everybody's Business
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Shows ways to enhance the performance of customer service people by improving attitudes and abilities to ensure customer satisfaction., Tells customer service people how to gain leverage through making creative contacts. Discusses trigger words and how to save a complaint from turning into a battle. Explains why customer service should be a team effort involving everyone in the organization. Dramatizes situations in a restaurant, office, department store and hospital.
Complete catalog record
, Tells customer service people how to gain leverage through making creative contacts. Discusses trigger words and how to save a complaint from turning into a battle. Explains why customer service should be a team effort involving everyone in the organization. Dramatizes situations in a restaurant, office, department store and hospital. NOTE: Two (or more) records have been merged together to create this data.
More in Winning with Customers Series
- What Do They Really Want
- Customer Service is Everybody's Business 1977
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Sources
- 16mm Filmography (legacy record) — title, year, creator, length, format, color, sound, description, catalog record
Original permalink · Record added 2024-04-21 00:33:46