What Do They Really Want
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Series: Winning with Customers Series
Creator: BNA Communications Inc
Format: 16mm
Sound: sound
Copyright: Registered 2Dec77 · MP32375 (Jul-Dec 1977) Copyright holder: BNA Communications, Inc
Description: Shows customer service people how to motivate themselves, relieve tensions and reduce frustrations. Points out that focusing on the customer needs and wants works wonders and paying attention to feelings first gives them a surprising advantage. Depicts customer service situations in a hotel and a bank. Features Dr David Scott, aeronautical research director and former astronaut, and Dru Scott.
No holdings listed.
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Original permalink · Record added: 2023-02-27 06:41:29