What Do They Really Want
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Shows customer service people how to motivate themselves, relieve tensions and reduce frustrations. Points out that focusing on the customer needs and wants works wonders and paying attention to feelings first gives them a surprising advantage. Depicts customer service situations in a hotel and a bank. Features Dr David Scott, aeronautical research director and former astronaut, and Dru Scott.
Copyright
Registered 2Dec77 · MP32375 (Jul-Dec 1977) Copyright holder: BNA Communications, Inc
More in Winning with Customers Series
- What Do They Really Want
- Customer Service is Everybody's Business 1977
Related films
Sources
- 16mm Filmography (legacy record) — title, creator, format, sound, description, catalog record
- U.S. Copyright Office, Catalog of Copyright Entries (renewals, 1970–1978) — copyright
Original permalink · Record added 2023-02-27 06:41:29