16mm Filmography
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Telemarketing I--Customer Services:A Backup Sales Force

Duration: 14

Year Published: 1983

Creator: CENTRON CORP.

Format: 16mm

Description: Anybody who answers one of your phones becomes a salesperson, ready or not. Make them ready! The film clearly demonstrates that, to the caller, the voice on the phone is the company. Illustrates four basic principles which help make every incoming call a positive experience for the customer. With them, you can turn customer services into a potent sales force.

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Indiana University Library Moving Image Archive

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