Recourse for the consumer

Series: Personal Finances and Effective Consumership Series

Duration: 18

Genre: Educational

Year Published: 1981

Creator: CENTRON CORP.

Format: 16mm

Color: Color

Sound: sound

Description: The dramatized story of a teenage boy who purchases an expensive pair of blue jeans, only to have the zipper break the first time he wears them. With some help from a friend, he learns about some of the options open to a consumer with a complaint about the merchandise., Uses a dramatization featuring Arnold "Mouse" Mousselman to define recourse and provide guidelines for the dissatisfied consumer. Follows Arnold as he begins the customer complaint process after breaking the zipper on a pair of newly purchased "Mean Jeans." Characterizes the stages of this process as Arnold, with the help of his friend Betty Sue, seeks recourse from the store clerk, the manager, small claims court, and finally the company president. Outlines the procedures for writing a formal letter of complaint. Concludes as Arnold is rewarded for his persistence with a pair of designer jeans from Mean Jeans, Inc.

Complete Record: The dramatized story of a teenage boy who purchases an expensive pair of blue jeans, only to have the zipper break the first time he wears them. With some help from a friend, he learns about some of the options open to a consumer with a complaint about the merchandise., Uses a dramatization featuring Arnold "Mouse" Mousselman to define recourse and provide guidelines for the dissatisfied consumer. Follows Arnold as he begins the customer complaint process after breaking the zipper on a pair of newly purchased "Mean Jeans." Characterizes the stages of this process as Arnold, with the help of his friend Betty Sue, seeks recourse from the store clerk, the manager, small claims court, and finally the company president. Outlines the procedures for writing a formal letter of complaint. Concludes as Arnold is rewarded for his persistence with a pair of designer jeans from Mean Jeans, Inc., NOTE: Two (or more) records have been merged together to create this data.