Conflict On The Line: A Case Study

Series: Case Study Series

Duration: 16 0:15:27

Genre: Educational

Creator: McGraw - Hill Training Systems

Format: 16mm

Color: Color

Sound: sound

Description: Presents a case study in management involving a conflict between an employee and a supervisor, and shows the attempts of their manager to deal with the situation. Designed with a freeze-frame ending to encourage viewers to develop their own strategies for managing conflicts., Dramatizes an open-ended case study of a manager's mishandling of conflict between two valued employees. Portrays the manager's errors as failure to provide and obtain adequate information, and failure to provide his employees with a means to resolve their disagreements. Concludes with the two employees engaged in an emotional, name-calling argument on the line.

Complete Record: Presents a case study in management involving a conflict between an employee and a supervisor, and shows the attempts of their manager to deal with the situation. Designed with a freeze-frame ending to encourage viewers to develop their own strategies for managing conflicts., Dramatizes an open-ended case study of a manager's mishandling of conflict between two valued employees. Portrays the manager's errors as failure to provide and obtain adequate information, and failure to provide his employees with a means to resolve their disagreements. Concludes with the two employees engaged in an emotional, name-calling argument on the line., Problems between supervisor and employee...overt conflict between work styles and subliminal conflict of values...quality versus quantity... all are a part of this multifaceted film., NOTE: Two (or more) records have been merged together to create this data.