Voice Of Your Business (1958)

I'll be sure to give him the message. Thank you. Goodbye. >> Well, hello. These offices so well equipped really looked alive. They seem to have the method for making ride at Short and Company right next door. The personnel had knowhow. But this company, though well equipped, looked a bit offbeat somehow. >> Mr. Short. Well, who's calling? No. numbers out. >> I see you now. Our number 1820X. Huh? Have what you want? Okay, call back. Bye. >> What was that again? Oh, where is that order book? >> Indeed. Short and long were much alike. Their offices seemed the Yet the trend on poor shorts progress chart was economic shade. >> Hello. Hello. Here's the mail. Mr. Shortlet, that looks interesting. >> Ads and booklets. No orders. No wonder we're losing. >> But sir, >> cancel all my calls today, Miss I'm in conference with myself, that is. How come Long was so successful? This caused Short consternation. What could be the difference in their business operation? But Short was quite determined. He'd just browse round about. For somewhere in his neighbor's place, he'd find the secret out. >> One of company. Just one moment, please. >> Mr. Smith's office. Miss Riley. Certainly. Would you hold on, please? >> Mr. White, I have a call for you on Miss Smith's wire. >> Why, hello, Mr. Short. Why the funny costume? [Music] This is long. Hello, Jim. Yes, that matter has been taken care of. >> Green block. >> Thank you for calling. >> Yellow desk set. Green phone. >> Yes, Mr. Dingle. That's D for David. I N G L E. Yes, I have your message. Thank you, Mr. Dingle. Goodbye. Miss Brown, I'll be with Jackson if there are any calls. >> Yes, Mr. Long. [Applause] >> The order number is PQ7X2987. That's right. No trouble at all, sir. Goodbye. [Music] Short finished with his survey. Success now must be his fate. For everything he'd seen at longs, he had tried to duplicate. >> Very good, Miss Sans. Oh yes, call Finchley for me, please. >> Well, who is this? >> Yeah, this wife, I got that order. >> What was that again? >> Oh, where is that order? >> Not until Mr. Finchley is there. >> I've got my man waiting. >> Well, put him on. I'm ringing mine. Green phone uh h in striped suit. >> Where is short? He called me. Forget it. >> Hello. Hello. Well, speak up. What is it? Hung up. >> Now Short's place matches Mr. Long's location, form, shape, and size. Short anticipates happy times with business on the rise. If it worked for Long, why not for Short? The logic seemed okay. So with passing time, the charting line changed from day to day. Now for Mr. Short and company, cares and woes they got them. For low things got no better, the trend still went to bottom. The magic touch of Mr. Long was a mystery Short must solve. to lift his books out of the red or watch his firm dissolve. So this was Short's most desperate plan. Sneaking in at dark of night, perhaps alone in Long's abode, some clue would come to light. [Applause] [Music] Can't understand it. I advertise. My machines are just like longs. My salesman are tops. H looks familiar. Seems like I've got one of these somewhere. [Music] [Applause] [Music] [Applause] >> Yeah, just like the one Long has. Hear the voice of your business. Do your telephone manners hurt business? What's wrong with our manners? Does the voice of your business create the kind of image you want? Was this the clue to Long's success? Was his secret finally known? Did Short and company fail to show courtesies on the phone? answering promptly, speaking clearly, transferring calls, and dialing right, taking messages and orders, and at all times being polite. Keep a handy list of numbers. Maintain a pleasant tone. With all these points together, then your business voice is known. of your business. Create the kind of image you want. >> What kind of image is >> Hello. Where is everybody? >> Hello. >> Hello. Finally speaking, I'd like to talk with Mr. Short, please. >> Who? Oh, yes, Mr. Penny. Just a second. Oh my. Alfred his office. Will you give me a perfect? No. No, this isn't short. I'll switch you back to the operator. >> Hello, short. >> Oh, he's not here. Oh, you almost got my shirt. >> Hello. Hello. >> Yeah. Hello. No, no, you got the wrong department. All right, >> are you still talking to Mr. Short? >> I haven't got him yet. >> Oh, my good. Is that you? >> No, he's not here. >> He might be here somewhere. I don't know. [Music] This isn't business. Sounds like a managerie. >> Never mind. I'll call long and company. Could it be? No. Impossible. [Music] Just as I thought. Everything normal. Hello. Who? Oh, yes. Mr. Benny, you're a [Music] >> No wonder we're in trouble. So, that's how the voice of my business sounds. Hello. Hello. What is it? Hello. Hello. No one there. What? >> Oh, no. Me, too. >> Perhaps it's not too late to change our ways. >> So, Mr. Short had found the key that caused his hopes to rise. The secret was always open right before his eyes. Things have changed for Mr. Short. He's really on a par with Long, for now he too is quite aware of phone habits right and wrong. No more would he stoop to silly stunts and sneak about at night. With just a little training, he had set his office right. Salesmen, switchboard girls, secretaries, clerks, and all simply use their common courtesies in making a phone call. >> And what's your number, please? Plaza 33 3598. Thank you. I'll give him your message. [Music] >> This is White. May I help you? Would you care to wait or may I call you back? >> Yes, Mr. Pink. I have the message now. I'll transfer you to Mr. Bottle. >> Answering quickly. Taking messages properly. Transferring of a call leaves the strong impression that you're really on the ball. >> Mr. Short's office. Miss SS. >> I'd like to talk to Mr. Short, please. >> Good morning, Mr. Finchley. Just a moment, please. >> This is Short. Oh, yes, Mr. Finchley. Thank you for your order. Yes, thank you. Goodbye. Oh, Mr. Fininsley, thank you very much. Goodbye. Short is now an expert and others he'll advise the principles of phone technique are points to emphasize. This everyday politeness when making a telephone call gives a help to business and boosts morale for one and all. [Music]