Talking sense : why do people misunderstand each other?
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Discusses the variations in meanings of words and how these variations affect the communication process. Shows that words used by a speaker in one way and interpreted by a listener in another results in "bypass" or misunderstanding. Stresses that meaning is not in words but in speakers and listeners. Recommends that attention not be focused on words, that listeners be interested in what speakers mean, and that speakers try to make themselves understood by listeners.
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