Take Care

Presents effective customer relations techniques through the story of Mike, a customer service manager who dies prematurely and meets the great training director in the sky. Follows Mike as he returns to earth, trying to learn the secret of good customer relations in order to return to life. Continues as he observes and helps customer service representatives improve their interpersonal skills. Concludes that the "secret" is to care sincerely about people, their problems, and their needs., Presents effective customer relations techniques through the story of Mike, a customer service manager who dies prematurely and meets the great training director in the sky. Follows Mike as he returns to earth, trying to learn the secret of good customer relations in order to return to life. Continues as he observes and helps customer service representatives improve their interpersonal skills. Concludes that the "secret" is to care sincerely about people, their problems, and their needs.