Listening: The Problem Solver

Presents vignettes demonstrating impediments to effective listening and suggests criticial, sympathetic, and creative listening as techniques for solving problems. Integrates the vignettes by using a narrator who comments on and participates in the dramatic action, pointing out listening errors and indicating how to avoid them. Concludes that a major factor in effective listening is consideration of the speaker., NOTE: Two (or more) records have been merged together to create this data.