Jack In The Box: Communication

and several dozen doorbells in New York striking Municipal workers remain off the job today for the second straight year the city has been without bus Subway and taxi service in addition to recently discontinued Water and Power rioting firemen are expected back on the job within a few months meanwhile the city's police force continues its sit in at the Statue of Liberty and the new Miss tree stump is we have a tie the Winner's arm is Maple saap and Miss Pine con [Music] [Applause] [Music] now [Music] n [Music] n e [Music] a woman I met the other day asked me what I do for a living and I told her that my job is is dealing with people she asked me what kind of people and I said all kinds and that's what I like about my job hey how you doing pretty good how good how's your new place you want moved in uh yeah it's real nice it's almost twice the size we got about one more day of moving in our furniture though far out that's great listen if you need any more help let me know I can get my dad's truck you know I think I can do it on my own but if I need help I'll be sure to call you you know I found that part of the enjoyment I get from this job is in having a good relationship with the other people who work here and and it's interesting to me that the better my relationships with other employees are the better I'm able to relate to all those different kinds of people who come through that front door oh hi how you doing fine good what would you all like today you hungry I want strawberry shake no no sweetheart no no milk I want a strawberry milkshake no zo I want you to have milk please I want a strawberry milkshake honey what what do you want I know I can see you have your hands I don't know how would you like a cheeseburger yeah we have the best hamburgers in town how about a Bonus Jack that's good it's got two pieces of meat it's got cheese and sauce two pickles um let's see I want St milkshake I don't know what okay let's let's we'll have two milks two delicious milks two delicious milks two cheeseburgers what do you want I have a double Jumbo Jack a double jumbo jackb jumbo and I'll have um a bonus Bonus Jack a Bonus Jack honey what do you want you you want some french fries yeah some french fries that would be want make a Super Scoop yeah and how about something to drink for for the two of you I'd like some coffee coffee what do you want to drink a a large small okay that is one double Jumbo Jack one Bonus Jack people come to us for a lot of reasons they're in a hurry they don't feel like cooking or or just because they like our food and the moods people come to us with can be almost anything from terrible to terrific so my own personal goal is to make everyone whether they come in with a good mood or a bad mood feel just a little bit better when they leave us okay that's 572 we're going to go down well deserved I might add 72 out of six that's 572 575 six here's your receipt we'll call you soon as it's ready thank you okay thank you hi is there something I can help you with well is there meat in the Super Taco oh there's not just meat in the Super Taco there's Super Meat in the Super Taco oh okay well I'd like a Super Taco okay one super Taco want anything to go with that uh Jumbo Jack a burrito I'd have to say that for me the key thing in customer service is really trying to communicate with a person and communication is simply a matter of going a little further than just taking an order it's having a feeling for where someone else is coming from and then acting accordingly and a jack burrito anything else oh the the Jumbo Jack and the Jumbo Jack too I can see you're hungry all righty anything else well how about some onion rings onion rings all righty and something to drink do you have anything diet we have a tab okay a large tab a large tab all righty how about French fries too french fries too okay do you want the regular fries or the Super Scoop Super Scoop Super Scoop I'm not surprised all right that is a Jumbo Jack a burrito a taco a Super Scoop of french fries onion rings and a large tab is that for here to go um here that's for here all righty Jumbo Jack burrito Taco Super Scoop onion rings tax for the governor it's $4.24 I I guess communication also means adding your own personal touch letting people know that you care that they're not just another order it makes them feel a little special and it leaves them with a with a positive feeling about me and about their experience here here's your receipt and it's a very pretty cup you have on thank you you're welcome here's your receipt we'll call you as soon as that's ready thank you thanks a lot yes sir can I help you please just give me a jack steak a ho of lettuce please and cup of coffee and a cup of coffee we like a big coffee no medium medium uh sir we don't have medium we just have regular and big coffee all right make it big then okay it's a big coffee coffee would you like anything with that Jack steak some no that's it just what I said okay that's a jack steak hold the lettuce and a big coffee is that for here to go I'm going to eat here right thank you all righty sometimes I'll give a customer a compliment or make a menu suggestion and other times communication is simply a matter of knowing when not to chat with a customer and just doing a good efficient job of taking an order all right that's A180 $2 $3 $ four $5 here's your receipt and we'll call you as soon as that's ready thank you you yourself oh thank you very much all right uh sir we have your order that's a double jumbo Bonus Jack two cheeseburgers and a Super Scoop two delicious milks uh the strawberry shake and a cup of coffee do you want some uh cream and sugar with that coffee no okay thank you things will be much calmer now good enjoy lunch hello what can I get for you today well I really don't know uh would you like me to make some suggestions you happen to have a Caesar salad a Caesar salad no I'm afraid we don't but our our Deluxe cheeseburger comes with Crispy lettuce and and and tomatoes and onions what um may I ask is aobi Jack aobi Jack is a tender fish sandwich fried crispy on the outside and tender on the inside side and it's served on a fresh bun with a slice of American cheese and a special tartar sauce and we like to think of it as a whale of a sandwich no very witty sounds like an adventure I'll have one communicating is something we all need to do on and off the job something with that it's part of everyday living and and the better we become at communicating the more effective we are with other people no matter what the situation that's why I look at my experiences in this job as something really beneficial for me not just now but in the long run too now for the lady what would you like oh I really don't know can you give me a moment yes we certainly can excuse me uh miss your order is ready that's One Jumbo Jack one burrito one taco one super scooper french fries onion rings and a large T thank you very much enjoy okay ma'am do you know what you want now well I guess I'll have what my husband is having all righty very good that's two Moby Jacks and uh two hot lemon turnovers and how about s drink for you I'll have a strawberry shake very good a strawberry shake would you like the big one oh yes why not why not indeed all righty that is two Moby Jacks two hot lemon turnovers the big strawberry shake and one pure orange juice is that for here to go oh well will eat it here yes it's good well we'll enjoy having you thank you okay that's $3.7 please are you sure that's all it is it's incredible but that's all hey out of uhuh actually sir we we we can't uh uh take any any bills larger than a 20 unfortunately would like to uh so if you have something smaller I never assumed that someone's been here before for instance I know we cook most of our food to order but a new customer may not so I try to let customers know if they've ordered something that's going to take a few extra minutes and why people seem to appreciate that that'll just take a couple of extra minutes for the fish to cook up just right why not thank you sir your jack steak is ready thank you here you are your jack steak with extra lettuce and a cup of coffee that's wrong I'm sorry I ordered the sandwich without lettuce well I'm awfully sorry sir I thought you said extra lettuce oh I deploy lettuce well I'm sorry let me get this fixed up for you right away but be sure you make it hot please yes sir I will do that can't you ever do anything right here we'll get this right you watch Jackie could you do me a favor uh he didn't want lettuce on his Jack steak we gave him lettuce so if you could take care of that and also make sure that it's hot because he made a specific request so just give me a call on a done how feel hi Barb how you doing can I get you something yeah would you happen to have a pair of dry pants just the ones I have on unfortunately how about some food most of our business is repeat business so I feel that getting to know the names of my regular customers is really important and adding that kind of Personal Touch has a couple of nice side effects it makes me feel good and it speeds my day along oh and my manager notices too you want a small a small okay you know Phil you really do a good job here thanks hey you know what I think I'm going to be made a ship manager pretty soon great congratulations I'm really happy for you well thanks very much and I'm sorry that I I can't get you a dry par oh it's okay I'll settle for some good food you got it