Dare To Care (1970s)

One of the pathologists told me that she's got the best technique of all the technicians. She takes a little extra care and apparently the patients love her. A little extra care. That probably sums it up. It's almost 2 years to the day and all it would have taken was a little care. >> Hey, how you doing today? >> Oh, fine. >> Good. You all set for your X-rays? >> Yeah. This won't take very long. >> Not too long. Just a second. >> Okay. Roll yourself over. Oh, hold it. Hold it. You okay? >> Yeah. >> Just a second. Let me lock these brakes here. >> Ah, I can't get that one. That's all right. I'll you roll. >> You sure it's okay now? >> I got it. That's it. Okay. Let me put this on. Oh, voila. >> Okay. Are you ready? >> I'm ready. >> We're off. There we go. Oh, here we go. Just like the Indianapolis 500. Now, we're going to take this elevator down and Oh, I forgot your charts. Just a minute. You're going to have to wait here for a while. I'll be right back. Better lock these brakes. Go. Dang thing's busted. Don't go away. Be right back. a split second. That's all it took. It's the simple things like strapping the patient in. That case is still in court. Here's four. Oh, he took put a banana in his hair. Hi, Mr. Barkley. >> Hi, ladies. >> Sometimes I think those elevators hear more than they should. >> The receptionist said she'd been moved to room 522, right? >> I don't know what I'll do if she does have cancer. It took dad so long to die. >> Yeah, that was terrible. Well, we'll know in a few hours. Dr. Current said he would meet us in his office at 8:00 p.m. >> Here, this one's going up. >> Mhm. >> You're all over the place. >> Yeah, everybody wants a portable. Look at these. I took today. I thought that woman in 522 looked bad. Dr. Samuel says this stuff's all cancer. Dr. Curran wants it in his office right away. Silence can be golden. I guess I sound a little like an old school teacher, but you know, people talking in the wrong time, in the wrong place, that can get you into trouble. >> Hi, Jim. >> Hi, Anne. Looks like you're busy tonight. >> I sure am. Jones is sick. One short always does it. You know how it is. See you later. >> Good night. Medications. I wonder if they'll ever get a foolproof system. It sure seems simple in theory, and it should be in practice, too. Frank, I'm going down to the lounge for a couple of minutes. >> Yeah. Okay, I'll hold down the fort. Hello. Who? Oh. Uh, no. Uh, no. Uh, no. Look, I I'm No, I'm Frank Johnson. I'm in bed number two. I No, I'm in the next bed. Bed two. Frank Johnson. My Look, Miles isn't here. You what? Hey, look. Uh, hey, wait, wait, wait, wait, wait a minute. Hey, lady. Lady, wait. Lady, >> Miles. >> Mr. Miles. >> No, no, no. I'm not talking to you. Look, lady. Um, uh, let me take a message. I I Hold it. Hold it. Hold it. Let me get a pencil. Huh? Oh, this lady is driving me crazy. Oh, do I take these now, >> please? >> Yeah. Um, yeah. And it damn, these aren't mine. Now, let's see. Where's that switch? I always enjoy coming in here for a little break. Sometimes I think we ought to give every new employee a roll of adhesive tape and then hold classes and how to repair equipment with it. Okay, now that wheel won't come loose again. >> It loan. No, I do that to all the old chairs. >> Oh, you do? It won't break off anymore. >> Don't worry about it. >> Thanks a lot. >> How's your arm? >> My arm feels pretty good. I think those hot pads are very good. >> Good. >> Oops. >> I forgot to move this machine. Jenny wants to use it at the other end of the room. >> Wow. That never happened before. I guess we've all done it many times and nothing has happened. But it can and only a couple of steps to do it right in the first place would have avoided the whole problem. >> Hi John. >> Hello Mr. Barkley. Doing your exercises eh? >> Yes sir. helps to keep me in shape. Guess doing it the right way the first time can avoid a lot of problems later on. >> Hey, come on, Bill. It's time for coffee break. Okay, I still got half the quarter to go, but I think it can wait till later. Oh, >> hey, did you see that game last night? >> Yeah, that was something. >> I can't believe they came from behind and went like that. >> Yeah, that was really something. It's those little things again which cause the problems. I know what you're thinking. Here come the big ones. Well, yes and no. Sure, the ER does lend itself to possible complications, but then again, with some extra attention, problems can be eliminated. >> Are you sure I can't get something for this pain? Didn't you say that you're driving yourself home? >> Yeah. >> Well, the doctor has prescribed medication for the pain, but we can't give it to you if you're driving. Can't you call someone to pick you up? >> I told you my wife works and there just there's just no one to take me up. >> What if I call a cab? >> There's no way for me to come back to pick up my car. And besides, I don't have cab money. Hell, it would cost me 10 bucks. Well, I'm sorry, but it's against the rules. If you're driving, we can't give you medication. >> I'll be Damn it. [clears throat] I almost tear my arm off. I'm hurting like hell, and I can't even get a painkiller. >> Mr. Lucas, please calm down. 10 stitches aren't going to kill you. Besides, the doctor has given you a prescription for the pain. I'll call your local pharmacy and phone in the order in advance. That way, when you get there, it'll be ready, and you can take it when you go home. >> All right. Okay. Please, let let's do it because I just I just want to get home and get rid of this pain. Half the battle is the right attitude. People remember how you treat them. There's no getting around that. >> Excuse me. >> Yes. >> I'm here to have my gallbladder removed. I'm Dr. Michaelelsson's patient. >> Are you pre-admitted? >> No, we're Methodists. >> Methodist? No. No. pre-admitted. Did you fill out the forms? >> Well, yes. >> Name? >> Bill Woods. >> Just a minute. >> William Woods, 3811 Keman Avenue. >> You live there? >> Yes. >> Well, you didn't fill out the forms completely. >> Do you have any other insurance besides Blue Cross? Yes, I have another small policy. I have the card here. It's all beat up. What is this number here? >> I think that's a seven. >> How long have you been with this company? >> 14 years. >> You've been with them that long. Next of kin. >> My wife Helen. >> All right. Sign here. It's a release. >> It's a what? Sign what? >> It's some general release you have to sign. >> Well, no one said anything about signing anything. I >> don't worry. Everybody has to sign it. If you don't sign it, you can't get into the hospital. >> All right, I'll sign. Hold out your right hand, please. This band has your name on it, your hospital number, and your doctor's name. >> Is this your wife, >> Michaelson? Yes. >> Uh, give her your money and your jewelry. It's against the rules to keep it in your room. >> What if I want some cigarettes? >> You don't need any cigarettes while you're in here. Besides, it's a bad habit. You'll be on the fifth floor here. Take this to the clerk on five and she'll take care of you. And be sure to give your wife the money. You'd probably lose it and then blame us. >> Oh, let's go to the fifth floor. I don't feel well at all. >> Wasn't she rude? >> And how? Oh, boy. If they're more like her around here, this is going to be a terrific experience. Sometimes you wonder what ever happened to common courtesy. If people begin with us having the wrong attitude, it can set the stage for things long after they're gone. >> Well, Jim, this one shouldn't be too difficult, but uh we'd better attend to it now before it gets out of hand. Right. Here's the file. Oh, listen. Before we get too far into this, remind me when we're done, if you would, that uh we need to talk about some additional coverage with your company on another matter. >> Okay. >> I think you've got copies of all of this. What's the woman claiming? >> Well, she says that she called the nurse. She called out loud because she uh couldn't reach the buzzer. She wanted to go to the bathroom. She couldn't wait. It was about 1:00 a.m. And when she got out of bed, she slipped and fell and broke her hip. Well, let's see. It says here that the floor wasn't wet. >> Yes. And I uh talked to the nurse who uh filled this report out. She said that the patient wasn't medicated. She also said that the bell was in place. >> I wonder why the woman couldn't find it. >> Well, that's a good question. Maybe she just couldn't locate it uh waking up like that. You know, half awake. >> Well, let's see. It says here that the bed rails were up. Uh probably uh you can do that with those 3/4 rails uh which is better than going out over the end of the bed with the full rails and the beds are lowered at night so she probably got right out. Uh the uh nurse who filled out this report uh said that the patient in the next bed uh woke up after the fall and she buzzed the nurse and the nurse came immediately. So apparently her buzzer was in place then. >> Well, it seems that way. Uh when the nurse uh filled out the form, the uh patient in the other bed stated that she had heard the nurse repeatedly tell the woman who fell uh not to get out of bed without assistance. >> All right, let's see. Dr. Ray examined the woman. She was x-rayed and he did find the fracture >> which they subsequently treated. The woman then remained. That one was settled without much difficulty. The nurse filled out the incident report properly and because of that we were able to substantiate what really happened. Well, I guess that's about it. It's been a long night and I'm going home. But you and I both know that whether I'm here or not, the hospital [music] continues to function. The attitudes we bring to our jobs make the difference in how we do what we do. [music] [music] >> [music] [music] [music] [music] [music]