Basic Job Skills: Dealing With Customers

Duration: 11

Genre: Educational

Year Published: 1976

Creator: Coronet Film and Video

Format: 16mm

Color: Color

Sound: sound

Copyright: Registered 17Jun76 · MP30860 (Jan-Jun 1977) Copyright holder: Coronet Instructional Media, a division of Esquire, Inc

Description: Shows young people in their work environments as they relate their attitudes about dealing with customers. It also shows the skills these attitudes have helped them develop., Reveals the importance of an employee knowing his company's product and the needs of his customers in being successful at a job. Uses examples dealing with working in a kennel, selling motorcycles and being a receptionist to illustrate the point.

Complete Record: Shows young people in their work environments as they relate their attitudes about dealing with customers. It also shows the skills these attitudes have helped them develop., Points out that whether a job deals with goods or services one must know the product and pay attention to the customer's needs and wants. Centers on Barbara, who works in a kennel; John, who is a motorcycle salesman; and Chris, who is a television studio receptionist, to offer examples and personal viewpoints., , Reveals the importance of an employee knowing his company's product and the needs of his customers in being successful at a job. Uses examples dealing with working in a kennel, selling motorcycles and being a receptionist to illustrate the point.NOTE: Two (or more) records have been merged together to create this data.