Assertive Problem Solving

Focuses on the fundamental skills needed to handle problem situations in the office.

More in Courtesy Under Pressure Series

  1. Assertive Problem Solving
  2. Dealing With The Irate Customers
  3. Games Customers - Customer Service People Play
  4. Listening Under Pressure
  5. Winning Customers Through Service
  6. Telephone Courtesy Pays 1983

Related films

Sources

  1. 16mm Filmography (legacy record) — title, creator, format, sound, description, catalog record