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Demonstrates how transactional analysis can be used to improve interpersonal relationships.

live action vignettes demonstrate Abraham Maslow's theory of the hierarchy of needs.

Shows a personnel problem between a foreman and worker. Introduces the concept of establishing 'proper cause…

Explains how managers can function more effectively in the area of interpersonal relationships.

Shows some of the characteristics of the creative individual and identifies the characteristics of the environment…

Illustrates the importance of being courteous to customers and demonstrates how to give advice and information.

Uses vignettes to show how to set realistic, fully-stated and attainable goals in business and…

Uses vignettes to show how to set realistic, fully-stated and attainable goals in business and…

Comments on America's failure in recent years to match the productivity levels of the Japanese…

Uses the example of a supermarket manager to show the physical and psychological causes of heart…

Shows a person who fears and resists change. Suggests living for a change and vice versa.

Examines the idea of job enrichment and explores its impact on employee satisfaction and employee motivation.

Trains management. Presents the hierarchy of needs theory of Abraham Maslow.

Presents Dr Laurence Peter explaining in a satire of management theory, why things always go wrong.

Demonstrates a technique of asking questions to find out why, what and how much a prospective…

Presents Dr Frank Wagner analyzing the Hawthorne studies film and commenting on America's failure in…

Demonstrates the technique of asking the right questions to find out why, what and how much…

Focuses on creative selling. Illustrates the difference between the features of a product or service and…

Offers a humorous story which demonstrates that safety on the job is everyone's personal responsibility.

Explores some of the common mistakes people make when giving or receiving criticism. Offers a step…

Explores some of the common mistakes people make when giving or receiving criticism. Offers a step…

No narration. The concept of teamwork is presented by a story of three monks who must…

Presents the film Teamwork, a short animated film from China, after which Dr Frank Wagner analyzes…

Illustrates sharpening people skills and practical skills over the telephone thereby making it more efficient, more…

Illustrates sharpening people skills and practical skills over the telephone thereby making it more efficient, more…

office people from the early 80s talk about using the phone effectively.

Focuses on telephone sales.

Presents an animated session-starter which retells in rhyme the story of the elephant and three…

Uses the analogy of the handoff in football to propose guidelines for the delegation of authority…

Presents Dr Laurence Peter explaining in a satire of management theory, why things always go wrong.

Illustrates the role values play in the decision-making process. Shows that values also influence the…

Features John Morse of the Harvard Business School who discusses the managerial theories of management specialist…

Features John Morse of the Harvard Business School who discusses the managerial theories of management specialist…