1979 - Peoples Gas - Billing Office 1979

Cfa collection: Frank Koza Collection
Notes: This film captures excerpts of customer service representatives in the billing office of Chicago-based energy company Peoples Gas as they speak with customers over the telephone about their billing information.; This newsreel footage was produced shortly after Peoples Gas began the practicing of including two separate charges on a customer's bill in December 1978, known as a "purchase gas charge" and a "gas service charge." Although Peoples Gas claimed that the "service charge" was not an increase, the change led to customer anger and confusion, and a corresponding increase in customer service calls.
Subjects: Consumer goods; Economic and social conditions; Capitalism
Places: North America > United States > Illinois > Chicago
Cfa elements: Color Reversal Intermediate, 124 feet
Cfa records: https://collections.chicagofilmarchives.org/Detail/objects/13406